LYMPHORIA

Refund Policy

Last updated: May 2, 2026

1. 30-Day Money-Back Guarantee

We want you to feel confident trying Lymphoria. If you are not satisfied, you may request a refund within 30 days of delivery – even if the product has been opened or partially used.

• One guarantee claim per customer, per product, limited to your first purchase of that product.
• Return the product, including the bottle and any unused portion, to the address we provide.
• Original shipping charges are non-refundable. Return shipping is paid by the customer.
• Bulk, multi-pack and wholesale orders are excluded from the guarantee.
• Contact us with your order number and the reason for your request. Refunds are issued within 5–10 business days after we receive the return.

2. 30-Day Return for Unopened Items

Unopened, unused items in their original sealed packaging may be returned within 30 days of delivery. Proof of purchase (order number or receipt) is required.

3. Non-Refundable Items

• Items returned after the 30-day guarantee window
• Sale, clearance and final-sale items
• Gift cards
• Free promotional items and samples
• Bulk orders beyond the single-unit guarantee limit

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number, clear photos of the product and packaging, and a short description of the issue. You will receive a free replacement or a full refund, including return shipping where needed.

5. How to Request a Return

Email support@lymphoria.com with your full name, order number and reason. Use the subject line “Return Request” or “Guarantee Claim” followed by your order number. Please do not ship anything back before you receive authorization – unauthorized returns cannot be processed. Approved returns receive return instructions and a shipping address.

6. Refunds

Once we receive and inspect your return, we will notify you whether it has been approved. Approved refunds are issued to the original payment method within 5–10 business days; your bank or card issuer may need additional time to post it. Original shipping is non-refundable unless the return is due to our error, and return shipping is at the customer's cost unless the return is due to our error. A restocking fee of up to 15% may apply to unjustified returns.

7. Exchanges

We replace items only if they are defective or damaged. For a non-defective exchange, return the original item (if eligible) and place a new order.

8. Late or Missing Refunds

If you have not received your refund 10 business days after approval, first check your bank statement, then contact your card issuer, as processing times vary. If the refund is still missing, contact us.

9. Cancellations

Orders can be cancelled before they ship. Once an order has shipped, it is subject to this Refund Policy.

10. Contact

Lymphoria · 1910 Thomes Ave, Cheyenne, WY 82001, United States · support@lymphoria.com